NCT 9-1-1

Solacom CHE Training Course_TCOLE#5205(August 24, 2026 8:30 am_12:30 pm) - (August 24, 2026 8:30 am - 12:30 pm)

Available Seats: 3 of 8

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: Morning Session | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region.  

Course Description: Students will receive instruction on 9-1-1 call handling equipment and gain updated knowledge on current technologies related to the 9-1-1 industry.

This four-hour course serves as the morning session of a full eight-hour training day. Class will start at 0830 on August 28, 2026. Upon completion, students will be automatically enrolled in the TDD-TTY-RTT (8-24-26) course for the fternoon session.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

TDD-TTY-RTT_TCOLE#3812 (August 24, 2026 12:30pm_4:30 pm) - (August 24, 2026 12:30 pm - 4:30 pm)

Available Seats: 3 of 8

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: Afternoon Session | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region.  

Course Description: In this course, students will receive information and instruction on the TDD/TTY/RTT standards and operations.

There is no need for students to enroll or register separately; they will be automatically enrolled upon completion of the first (AM) portion of the Solacom CHE 8/24/26 training course.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

Solacom CHE Training Course_TCOLE#5205(Sept 17, 2026 8:30 am_12:30 pm) - (September 17, 2026 8:30 am - 12:30 pm)

Available Seats: 3 of 8

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: Morning Session | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region.  

Course Description: Students will receive instruction on 9-1-1 call handling equipment and gain updated knowledge on current technologies related to the 9-1-1 industry.

This four-hour course serves as the morning session of a full eight-hour training day. Class will start at 0830 on April 28, 2026. Upon completion, students will be automatically enrolled in the TDD-TTY-RTT (9-17-26) course for the fternoon session.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

TDD-TTY-RTT_TCOLE#3812 (September 17, 2026 12:30pm_4:30 pm) - (September 17, 2026 12:30 pm - 4:30 pm)

Available Seats: 3 of 8

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: Afternoon Session | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region.  

Course Description: In this course, students will receive information and instruction on the TDD/TTY/RTT standards and operations.

There is no need for students to enroll or register separately; they will be automatically enrolled upon completion of the first (AM) portion of the Solacom CHE 9/17/26 training course.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

BLS-CPR Training Course_TCOLE #3845 (September 23, 2026 8:30 am - 12:30 pm) - (September 23, 2026 8:30 am - 12:30 pm)

Available Seats: 1 of 7

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: 1/2 Day | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region

Description:
This in-person Adult, Child, and Baby First Aid/CPR/AED course equips students with essential lifesaving skills to recognize and respond to a variety of first aid, breathing, and cardiac emergencies involving adults, children, and infants.

Participants will complete all required hands-on components of CPR and AED training in accordance with American Heart Association (AHA) guidelines. This course fulfills the practical training requirement for enrollment in the Cardiac Emergency Communications (#786) course and supports ECC staff in meeting critical preparedness and response standards. This course is available exclusively to ECCs within the NCT9-1-1 region.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

BLS-CPR Training Course_TCOLE #3845 (October 7, 2026 8:30 am - 12:30 pm) - (October 7, 2026 8:30 am - 12:30 pm)

Available Seats: 6 of 7

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: 1/2 Day | 4 Hours TCOLE Credit

This course is available exclusively to ECCs within the NCT9-1-1 region

Description:
This in-person Adult, Child, and Baby First Aid/CPR/AED course equips students with essential lifesaving skills to recognize and respond to a variety of first aid, breathing, and cardiac emergencies involving adults, children, and infants.

Participants will complete all required hands-on components of CPR and AED training in accordance with American Heart Association (AHA) guidelines. This course fulfills the practical training requirement for enrollment in the Cardiac Emergency Communications (#786) course and supports ECC staff in meeting critical preparedness and response standards. This course is available exclusively to ECCs within the NCT9-1-1 region.

Instructor Bio: Bret Batchelor

Bret Batchelor serves as the 9-1-1 Training Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1), supporting 40 Emergency Communication Centers (ECCs) across 14 counties. With over 15 years of experience in public safety, Bret began his career as a 9-1-1 Telecommunicator and joined the North Central Texas Council of Governments’ Regional 9-1-1 Program in 2019.

He holds certifications as a TCOLE Instructor, Master Licensed Telecommunicator, and American Heart Association Basic Life Support (AHA BLS) Instructor. In addition to his training leadership role, Bret serves as the Administrator and Coordinator for the NCT9-1-1 Regional Critical Incident Stress Management (CISM) Taskforce, supporting the mental health and wellness of emergency communications professionals.

Bret is also actively involved in advancing public safety training initiatives statewide. He is the Past President of the Texas Law Enforcement Training Coordinators Consortium, representing the telecommunicator community at the state level.

Basic Telecommunicator Licensing Course_TCOLE#1080(for reporting) - (October 19, 2026 - October 30, 2026 8:00 am -5:00 pm)

Available Seats: 13 of 15

Location:
Training Room A & B map
600 Six Flags Drive, 226

Duration: 2 Weeks | 80 Hours TCOLE Credit

Course Description:

This is a two-week, 80-hour state-mandated course designed to prepare new telecommunicators for their vital role in emergency communications. The Basic Telecommunicator Licensing Course (TCOLE #1080) provides comprehensive instruction on call handling techniques, radio procedures, legal and ethical responsibilities, stress management, and the fundamentals of emergency response coordination. Participants will gain the knowledge and skills necessary to effectively serve as the critical link between the public and emergency responders.

State Licensing Exam:
Upon completion of the training course on October 30, 2026, the course completion will be reported to TCOLE on that date. Students will then return to our facility on November 2, 2026, to take the State Licensing Exam.

Prerequisite: Participants must complete a current CPR certification course (TCOLE #3845) reported on their PSR before the start of class.

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Last CPR Class Offering Prior to Start Date:

BLS/CPR Training Course (TCOLE #3845) – October 7, 2025, 8:30 AM–12:30 PM      Register Here

Spanish for Telecommunicators/TCOLE #22109- (Dec 1-3, 2026 8:30 am - 4:30 pm)

Available Seats: 19 of 20

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: 3 Days | 24 Hours TCOLE Credit

Course Description:
Every day, 9-1-1 dispatchers and telecommunicators face the critical task of communicating effectively with monolingual Spanish-speaking callers. Spanish for 9-1-1 Dispatchers is a comprehensive 3-day training course designed to equip emergency communications professionals with the essential Spanish vocabulary, phrases, and cultural awareness needed to ensure accurate and timely responses in emergency situations.

This course provides dispatchers, call-takers, and 9-1-1 operators with practical instruction in Spanish language skills tailored specifically for emergency scenarios, including law enforcement, fire, and medical calls. Participants will learn key phrases, basic grammar, everyday expressions, and gain insight into Hispanic cultural diversity to improve caller interactions and service delivery.

This course meets the Texas Commission on Law Enforcement (TCOLE) intermediate Spanish mandate and qualifies for 24 hours of TCOLE credit.

Instructor Biography: Mariela Martinez

Corporal Mariela Martinez currently serves in the Communications Division of the Navarro County Sheriff’s Department in Corsicana, Texas. With 18 years of dedicated service, she has built a strong foundation in emergency communications and law enforcement support.

Beginning her career as a Telecommunications Officer, Corporal Martinez has progressed through roles including Training Officer, Instructor, Hostage Negotiator, and Supervisor. Her extensive field experience and leadership have made her a respected figure in the 9-1-1 community.

Corporal Martinez is bilingual and deeply understands both the critical importance and the unique stressors of working in emergency communications. Her commitment to ongoing professional development is reflected in her active engagement with training, both as a participant and as an instructor. She is passionate about passing on her knowledge and experience to others in the field.

Certifications & Affiliations:

• TCOLE Master Telecommunicator

• TCOLE Certified Instructor

• Basic Hostage Negotiator

• DPS Associate Trainer

• Member of the Texas Association of Hostage Negotiators (TAHN)

Corporal Martinez’s commitment to excellence and her ability to connect with others through both lived experience and formal training make her a valued instructor in any course she teaches.

Communications Training Officer Course - (January 27, 2027 8:30 am - January 29, 2027 5:00 pm)

Available Seats: 14 of 15

Location:
Training Room A map
600 Six Flags Drive, 226

Duration: 3 Days | 24 Hours TCOLE Credit

Course Description:

This 24-hour, 3-day training course (TCOLE 5309) equips students with the foundational skills necessary to become effective trainers. Participants will be introduced to the principles of adult learning, including the unique needs and requirements of adult learners. The course also covers strategies for improving interactions across generations, as well as key aspects of evaluation, documentation, and liability in a communications center training environment.

To receive credit, students must successfully complete a final course examination and deliver a class presentation.

Instructor Bio: Tracy Pulley

Tracy Pulley serves as the Communications Manager for the Mansfield Police Department and brings over 31 years of experience in emergency communications and law enforcement. She is widely recognized for her depth of expertise in telecommunicator training and instructional development, making her exceptionally well-qualified to teach the Communications Training Officer (CTO) Training Course.

Tracy holds certifications as a Master Telecommunicator, Advanced TCOLE Instructor, NENA Emergency Number Professional (ENP), and APCO Registered Public-Safety Leader (RPL).

Her instructional background spans more than a decade, including teaching for the Irving Police Department, NCT9-1-1, TC911, and the Nortex Regional Planning Commission. Tracy has been instrumental in the development of numerous training programs, including Basic Telecommunicator, Crisis Communications, Tactical Dispatch, and Foundations of Retention. Her extensive experience in developing and refining training models directly supports her role as a CTO instructor, where she focuses on preparing training officers to coach, mentor, and evaluate new telecommunicators effectively.

Tracy currently teaches a wide range of courses—among them Basic Telecommunicator, Communications Training Officer, Crisis Communications, Active Shooter, Stress Management, TERT Basic, and Foundations of Retention. Her long-standing leadership and active involvement in APCO, NENA, and TERT reflect her commitment to advancing the profession and strengthening the performance of training officers across the state.