This training course is designed to train experienced 9-1-1 telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed.

Duration: 1 Days | 8 Hours TCOLE Credit Course Description: One of the essential components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team should be accompanied by a Team…

Duration: 1/2 Day | 4 Hours TCOLE Credit This course is available exclusively to ECCs within the NCT9-1-1 region Description:This in-person Adult, Child, and Baby First Aid/CPR/AED course equips students with essential lifesaving skills to recognize and respond to a variety of first aid, breathing, and cardiac emergencies involving adults, children, and infants. Participants will…

Duration: 3 Days | 24 Hours TCOLE Credit Course Description:Every day, 9-1-1 dispatchers and telecommunicators face the critical task of communicating effectively with monolingual Spanish-speaking callers. Spanish for 9-1-1 Dispatchers is a comprehensive 3-day training course designed to equip emergency communications professionals with the essential Spanish vocabulary, phrases, and cultural awareness needed to ensure accurate…

Duration: 3 Days | 24 Hours TCOLE Credit Course Description: This 24-hour, 3-day training course (TCOLE 5309) equips students with the foundational skills necessary to become effective trainers. Participants will be introduced to the principles of adult learning, including the unique needs and requirements of adult learners. The course also covers strategies for improving interactions…

Duration: 2 Weeks | 80 Hours TCOLE Credit Course Description: This is a two-week, 80-hour state-mandated course designed to prepare new telecommunicators for their vital role in emergency communications. The Basic Telecommunicator Licensing Course (TCOLE #1080) provides comprehensive instruction on call handling techniques, radio procedures, legal and ethical responsibilities, stress management, and the fundamentals of…

Duration: 1/2 Day | 4 Hours TCOLE Credit This course is available exclusively to ECCs within the NCT9-1-1 region Description:This in-person Adult, Child, and Baby First Aid/CPR/AED course equips students with essential lifesaving skills to recognize and respond to a variety of first aid, breathing, and cardiac emergencies involving adults, children, and infants. Participants will…

Duration: 1/2 Day | 4 Hours TCOLE Credit This course is available exclusively to ECCs within the NCT9-1-1 region Description:This in-person Adult, Child, and Baby First Aid/CPR/AED course equips students with essential lifesaving skills to recognize and respond to a variety of first aid, breathing, and cardiac emergencies involving adults, children, and infants. Participants will…

Duration: Afternoon Session | 4 Hours TCOLE Credit This course is available exclusively to ECCs within the NCT9-1-1 region.   Course Description: In this course, students will receive information and instruction on the TDD/TTY/RTT standards and operations. There is no need for students to enroll or register separately; they will be automatically enrolled upon completion of…

Duration: Morning Session | 4 Hours TCOLE Credit This course is available exclusively to ECCs within the NCT9-1-1 region.   Course Description: Students will receive instruction on 9-1-1 call handling equipment and gain updated knowledge on current technologies related to the 9-1-1 industry. This four-hour course serves as the morning session of a full eight-hour…